My item doesn’t fit. How do I get a refund?

If you are seeking a refund because you’ve changed your mind, this will have to be arranged and agreed between you and the seller. Private sellers are not required by law to offer returns and refunds. Always check with the seller before buying to check what their individual return and refund policy is. 

If the seller cannot offer a return, you can resell the item on StyleSwap with 0% commission. Contact us so we can take the commission off your piece.

I haven’t received my item

StyleSwap encourages all sellers to send items via next day, tracked delivery so that the items being posted are protected in the best way possible. However, if an item doesn’t turn up, you can start a dispute in the PayPal resolution centre to be refunded or get proof of shipping. You can do this up to 180 days after the purchase.

Log in to your PayPal account > Open a dispute in the Resolution Centre within 180 calendar days of your purchase > Click “Dispute a Transaction.” > Select item for dispute.

My item is not as described

If your item has arrived and does not match the description in the listing (e.g damage not described or the sizing has been incorrectly described) you can file a dispute on PayPal by following the steps below:

Log in to your PayPal account > Open a dispute in the Resolution Center within 180 calendar days of your purchase > Click “Dispute a Transaction.” > Select item for dispute > Upload proof of the issue with the item > Submit to PayPal for review

• If PayPal close a claim in your favour they will ask you to return the item to the seller using tracked mail (they will provide you with the seller’s address)
• PayPal will hold the payment until the seller receives the item
• Once the seller receives the item, the full amount you paid will be transferred back into your PayPal account
  
  

I changed my mind about my purchase

Private sellers are not required by law to offer returns and refunds. Contact StyleSwap at [email protected] to explain the situation and we will ask them to consider a refund. If the seller cannot offer a return, consider reselling the item.

The seller has agreed to give me a refund

• If a return is agreed because you changed your mind about your purchase, make sure you post your item using only tracked Royal Mail (next day, special delivery)
• Get in contact with us at [email protected] if you have returned your item but have not received a refund
• Please keep proof of shipping for the return